Wednesday, December 12, 2007

Holy Trinity of Marketing Automation Systems?

An old friend and fellow blogger Michael Fassnacht has an interesting blog post -- he advocates a concept of combining marketing resource management (MRM) systems with marketing analytics, the goal being optimization of marketing resource usage, in a fashion very similar to financial asset optimization.

While on surface, this may seem like a straight-up combination of MRM systems and marketing analytics systems, but a hidden yet crucial system to implement this concept is the one that does the marketing program execution. This is the system that uses different subset of marketing assets for each program and its various campaigns, and hopefully tracks the effectiveness of those assets in a full cycle, i.e. all the way to conversion (or non-conversion). In a typical marketing shop today, these are usually 3 different systems/vendors, with little or no integration between them.

Now, if you have a marketing program execution platform that is (a) in tune with all your assets in all different channels, and (b) tracks asset usage and effectiveness in different programs, and also publishes it to an analytics platform -- you are close to implementing the concept that Michael is advocating.

Is there a platform out there that does all this? Stay tuned :-) And I'll be also curious to hear your feedback on marketing automation platforms out there that come close to implementing this concept.

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